Rug House offer a FREE delivery service to all UK addresses including Jersey and Guernsey. Larger items are sent via Yodel and MyHermes with smaller items sent via Royal Mail.

Please be aware Rug House cannot be held responsible for any delays in delivery



Delivery Destinations and Pricing

Mainland UK (excluding Scottish Highlands)  FREE DELIVERY -  3-5 Working Days
Mainland UK (excluding Scottish Highlands)  £4.95 NEXT DAY DELIVERY - 1 Working Day

Scottish Highlands: 3-5 Working Days - NOW FREE
Northern Ireland: 3-5 Working Days - NOW FREE
Channel Islands: 3-5 Working Days - NOW FREE
Republic of Ireland: 3-5 Working Days -£7.95
Holland: 3-5 Working Days -£7.95
Denmark: 3-5 Working Days -£7.95
Germany: 3-5 Working Days -£7.95
France: 3-5 Working Days -£7.95
Belgium: 3-5 Working Days -£7.95
Luxembourg: 3-5 Working Days -£7.95
Italy: 4-6 Working Days -£14.95
Spain: 4-6 Working Days -£14.95
Austria: 4-6 Working Days -£14.95
Finland: 4-6 Working Days -£14.95
Norway: 4-6 Working Days -£14.95
Poland: 4-6 Working Days -£14.95
Sweden: 4-6 Working Days -£14.95
Rest of the World: Call or Email for pricing

If Our Couriers cannot deliver the item because no-one is home to receive the order, they will leave a card, and attempt delivery on another two occasions. After this point, you will need to call your local depot to arrange a more convenient delivery date. If the courier receives no contact from you after a period of approximately 5 working days, they will return the package to us. This may result in extra shipping costs being incurred for redelivery.

Please note: compensation can NOT be offered in any circumstance if a delivery has not arrived on time, and it can NOT be offered for any persons who have taken the day off work in order to receive the item.

Rug House advises that customers who foresee difficulty in obtaining their item at a home address should state a different delivery address at checkout. If a delivery address needs to be changed after the checkout procedure, please call us and we will get this changed for you, however this may affect the speed of delivery.
   
Most of the Rugs we have in stock are delivered between 3 to 5 working days unless next day delivery is selected. Each Rug should have the delivery times stated in the description. Some of our Rugs come direct from our suppliers, if that is the case or it is an item that is out of stock, delivery can take up to 3-4 Weeks.

Once you have placed an order for non stock items or items that give timescales other than 3-5 working days you will receive either an e-mail or phone call so we can discuss options and timescales.

Despatch schedule:

Our Next Day Delivery Service

Orders placed before 2pm Monday-Friday will be sent out same day, for next day delivery.

Orders placed after 2pm or on a non working day, will be sent out next working day for delivery the day after

Please make allowances for Christmas, Bank Holidays etc.

Delivery Addresses:

Due to the fact we do not offer Sunday or Bank holiday delivery options, it is essential you use a delivery address where there will be someone to take delivery of the item, as in most cases a signature is normally required upon receipt. They will not normally telephone our customers prior to departure. All deliveries take place Monday to Friday between 9.00am - 6.00pm. They will not leave deliveries in the shed/porch/back garden, unless the instructions have been pre arranged through Rug House. When you go through the checkout there is an option for you to add comments about delivery. If you are at work most of the time we would advise you have the goods delivered to your place of work or perhaps a neighbour or friend would take deliveries on your behalf.