Delivery Information

Rughouse offers a free 3-5 day delivery service on all orders. All items are despatched from our warehouse in Gloucestershire and delivered to your door. For UK deliveries we use Royal Mail for smaller items and DPD larger items. For International orders our European Road orders are sent out via Skynet and our Worldwide International Express Orders are sent out with DHL. 

UK Delivery

Standard Delivery 3-5 Days - FREE
Next Working Day Delivery (order before 2pm) - £4.95
Saturday Delivery (order before 2pm Friday) - £9.95


Worldwide Delivery

We deliver Worldwide. Please see prices of our most popular destinations below. If your destination is not here, add your product to cart, and a delivery price will appear at the checkout process. DHL Delivery Prices vary according to weight and size of products purchased. 

Destination European Road Delivery Next Possible Day Delivery (DHL)
Jersey FREE From £11.95
Guernsey FREE From £11.95
Ireland £7.95 From £11.95
Belgium £7.95 From £11.95
France £7.95 From £13.95
Germany £7.95 From £13.95
Luxembourg £7.95 From £11.95
Netherlands £7.95 From £11.95
Portugal £18.95 From £17.95
Spain £14.95 From £17.95
Sweden £18.95 From £17.95
Bulgaria £18.95 From £17.95
Croatia £18.95 From £17.95
Czech Republic £14.95 From £17.95
Denmark £11.95 From £17.95
Austria £11.95 From £17.95
Greece £18.95 From £17.95
Italy £14.95 From £17.95
Slovakia £14.95 From £17.95
Slovenia £18.95 From £17.95
Hungary £18.95 From £17.95
Latvia £18.95 From £17.95
Lithuania £18.95 From £17.95
Poland £18.95 From £17.95
Switzerland £23.95 From £19.95
Norway £23.95 From £19.95
Turkey N/A From £19.95
Iceland N/A From £19.95
Gibraltar N/A From £19.95
Canary Islands N/A From £19.95
USA N/A From £16.95
Canada N/A From £20.95
Mexico N/A From £20.95
Russia N/A From £20.95
Australia N/A From £24.95
Hong Kong N/A From £24.95
UAE N/A From £24.95
Saudi Arabia N/A From £29.95
Qatar N/A From £29.95
New Zealand N/A From £29.95


​​​​​​​If Our Couriers cannot deliver the item because no-one is home to receive the order, they will leave a card, and attempt delivery on another two occasions. After this point, you will need to call your local depot to arrange a more convenient delivery date. If the courier receives no contact from you after a period of approximately 5 working days, they will return the package to us. This may result in extra shipping costs being incurred for redelivery.

Please note: compensation can NOT be offered in any circumstance if a delivery has not arrived on time, and it can NOT be offered for any persons who have taken the day off work in order to receive the item.

Rughouse advises that customers who foresee difficulty in obtaining their item at a home address should state a different delivery address at checkout. If a delivery address needs to be changed after the checkout procedure, please call us and we will get this changed for you, however this may affect the speed of delivery.

Despatch schedule:

Our Next Day Delivery Service

Orders placed before 2pm Monday-Friday will be sent out same day, for next day delivery.

Orders placed after 2pm or on a non working day, will be sent out next working day for delivery the day after

Please make allowances for Christmas, Bank Holidays etc.

Delivery Addresses:

Due to the fact we do not offer Sunday or Bank holiday delivery options, it is essential you use a delivery address where there will be someone to take delivery of the item  as in most cases a signature is normally required upon receipt. They will not normally telephone our customers prior to departure. All deliveries take place Monday to Friday between 9.00am - 6.00pm. They will not leave deliveries in the shed/porch/back garden, unless the instructions have been pre arranged through Rughouse. When you go through the checkout there is an option for you to add comments about delivery. If you are at work most of the time we would advise you have the goods delivered to your place of work or perhaps a neighbour or friend would take deliveries on your behalf.