Refund policy

Christmas Return Schedule

Any orders placed from 1st November - 23rd December will benefit from our extended returns policy. These items do not need to be returned until 14th January

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please send all parcels to our address below. If your parcel is smaller then 60x45x45cm we can email you a Royal Mail Returns label for £4. Please use the link attached below to purchase your returns label. You must be able to either print off the returns label or use your smart phone to show the QR code to the post office. Alternatively please contact us at info@arthurcameron.co.uk if you wish to purchase a returns label direct. 

https://arthurcameron.co.uk/products/returns-shipping-label

For parcels over this size we recommend using a courier comparison service like www.parcel2go.com 

For Clothing and Footwear we understand the fit may not always be right and we offer free returns for these products. Your returns label should be in with your order, if not please contact us at info@arthurcameron.co.uk  

Arthur Cameron Ltd,
Day House Hive
Wickwar Road
Kingswood
Gloucestershire
GL12 8JU

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
Not enough items available. Only [max] left.
Shopping cart

Your cart is empty.

Return To Shop

Add A Coupon

Add A Coupon

Coupon code will work on checkout page